NHS Direct plays important part in providing reassurance

NHS Direct is a national telephone health advice line staffed by nurses. On p 1035 O'Cathain et al report their evaluation of patient satisfaction with the service during its initial phase in three areas of England. In each area 350 consecutive callers were sent questionnaires a week after their phone call. The median age of callers was 35 and 80% were women. Of the 684 callers who had sought advice, 643 found it helpful. The most common reason given for finding the advice helpful was because it offered reassurance.


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Relevant Article

How helpful is NHS Direct? Postal survey of callers
A O'Cathain, J F Munro, J P Nicholl, and E Knowles
BMJ 2000 320: 1035. [Extract] [Full Text] [PDF]

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