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Of 42 reports describing changes in health services, none contained
evidence that the use of services, quality of care, satisfaction, or
health outcomes were affected by involving patients. Crawford and
colleagues (p 1263) conducted a systematic review of published reports
and grey literature to examine the effects of involving patients in the
planning and development of health care. This involvement, it has been
argued, can improve the provision of services across a range of
settings.

(Credit: CC STUDIO/SPL)